Shipping policy
Last Updated: 5th April, 2025
Website: https://theherb.it/
1. Shipping Areas
We currently ship pan-India via trusted partners like Delhivery. International shipping coming soon!
2. Processing Time
- Orders are processed within 1–2 business days (excluding weekends/holidays).
- You’ll receive a confirmation email with tracking details once shipped.
3. Delivery Timeframes
| Region | Estimated Delivery |
|---|---|
| Metro Cities | 2–3 business days |
| Non-Metro Areas | 3–5 business days |
| Remote Locations | 5–7 business days |
Note: Delays may occur during festivals or extreme weather.
4. Shipping Costs
- Free Shipping: On all orders over ₹999.
- Standard Rate: Flat ₹49 for orders below ₹999
5. Order Tracking
- Track your order via the link in your shipping confirmation email.
- Issues? support@theherb.it or call +91 XXXXXXXXX.
6. Undeliverable Orders
Packages may be returned to us if:
- The address is incorrect/incomplete.
- Attempted delivery fails 3+ times.
- Refunds will be issued (minus shipping costs).
7. International Shipping
Currently unavailable. Join our newsletter for updates on global expansion!
8. Eco-Friendly Packaging
Your order arrives in:
- Recyclable glass/plastic bottles.
- Biodegradable padding made from cornstarch.
- Minimal paper tape (no plastic).
9. Contact Us
For urgent shipping inquiries:
- Email: support@theherb.it
- Phone: +91 XXXXXXXXX (Mon-Sat, 10AM-6PM IST)
🌿 We stand by our products—naturally.