Rooted in Answers ๐ฟ
From ingredient details to order tracking, weโve gathered everything you need to know. Canโt find your question? Contact us anytime!
๐ฟ Product Questions
Are Herb.it products truly 100% natural?
Yes! Our leave-in conditioners contain only plant-based oils, extracts, and essential oilsโno sulphates, parabens, or synthetic additives.
Which formula is right for my hair type?
Normal Hair (hydration/shine), Curly Hair (frizz control), Greasy Hair (sebum regulation). PCOS formula coming soon!
How often should I use the leave-in conditioner?
2-3 times weekly for best results. Adjust based on your hairโs needs.
Do you test on animals?
Never. Herb.it is cruelty-free and Leaping Bunny certified.
Are your products safe for color-treated hair?
Absolutely! Our natural formulas wonโt strip color or cause buildup.
๐ฆ Order & Shipping
Where do you ship?
Pan-India via Amazon, Flipkart, and our website. International shipping coming soon!
How long does delivery take?
2-5 business days within India, depending on your location.
Can I track my order?
Yes! Youโll receive a tracking link via email/SMS once shipped.
Do you offer express shipping?
Not currently, but we prioritize fast processing (within 24 hrs).
What packaging do you use?
Eco-friendly materials: recyclable bottles and biodegradable padding.
๐ Returns & Refunds
Whatโs your return policy?
Unopened products can be returned within 7 days of delivery.
How do I initiate a return?
Emailsupport@herb.itwith your order number and reason.
How long do refunds take?
5-7 business days after we receive the returned item.
What if my product arrives damaged?
Send photos to support@herb.itโweโll replace it immediately!
๐ณ Payments & Discounts
What payment methods do you accept?
Credit/debit cards, UPI, & NetBanking.
How do I apply a discount code?
Enter it at checkout under "Apply Promo Code".
Do you offer bulk discounts?
Yes! Email support@herb.itfor custom quotes.
๐ฑ Hair Care Tips
How should I store my conditioner?
Keep it in a cool, dry place away from direct sunlight.
Can I use this with other styling products?
Yes, but we recommend avoiding silicones for best results.
When will the PCOS formula launch?
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