Rooted in Answers 🌿
From ingredient details to order tracking, we’ve gathered everything you need to know. Can’t find your question? Contact us anytime!
🌿 Product Questions
Are Herb.it products truly 100% natural?
Yes! Our leave-in conditioners contain only plant-based oils, extracts, and essential oils—no sulphates, parabens, or synthetic additives.
Which formula is right for my hair type?
Normal Hair (hydration/shine), Curly Hair (frizz control), Greasy Hair (sebum regulation). PCOS formula coming soon!
How often should I use the leave-in conditioner?
2-3 times weekly for best results. Adjust based on your hair’s needs.
Do you test on animals?
Never. Herb.it is cruelty-free and Leaping Bunny certified.
Are your products safe for color-treated hair?
Absolutely! Our natural formulas won’t strip color or cause buildup.
📦 Order & Shipping
Where do you ship?
Pan-India via Amazon, Flipkart, and our website. International shipping coming soon!
How long does delivery take?
2-5 business days within India, depending on your location.
Can I track my order?
Yes! You’ll receive a tracking link via email/SMS once shipped.
Do you offer express shipping?
Not currently, but we prioritize fast processing (within 24 hrs).
What packaging do you use?
Eco-friendly materials: recyclable bottles and biodegradable padding.
🔁 Returns & Refunds
What’s your return policy?
Unopened products can be returned within 7 days of delivery.
How do I initiate a return?
Emailsupport@herb.itwith your order number and reason.
How long do refunds take?
5-7 business days after we receive the returned item.
What if my product arrives damaged?
Send photos to support@herb.it—we’ll replace it immediately!
💳 Payments & Discounts
What payment methods do you accept?
Credit/debit cards, UPI, & NetBanking.
How do I apply a discount code?
Enter it at checkout under "Apply Promo Code".
Do you offer bulk discounts?
Yes! Email support@herb.itfor custom quotes.
🌱 Hair Care Tips
How should I store my conditioner?
Keep it in a cool, dry place away from direct sunlight.
Can I use this with other styling products?
Yes, but we recommend avoiding silicones for best results.
When will the PCOS formula launch?
Subscribe to our newsletter for exclusive updates!