Privacy policy

Last updated: July 29, 2025

This Privacy Policy describes how Juvenca Online Pvt Ltd (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any relevant terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information Do We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details, including your name, address, phone number, and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security purposes.
• Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for shipping, facilitate returns and exchanges, and enable other account-related features.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text, or postal mail, and showing you advertisements for products or services. This may include tailoring the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity. If you register an account, keep your credentials secure. Do not share your username, password, or access details. If you suspect unauthorised access, contact us immediately.
• Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services, in our legitimate interests to maintain a responsive and effective business relationship.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to Shopify, see Shopify’s Cookie Policy. We use Cookies to power and improve our Site and Services (including remembering preferences), run analytics, and better understand user interactions. Third parties may also use Cookies for tailored services, products, and advertising.

Most browsers accept Cookies by default, but you can adjust settings to remove or reject them. Blocking Cookies may impact functionality and user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• With vendors or service providers (e.g., IT, payment processing, analytics, customer support, shipping).
• With business and marketing partners (who adhere to their privacy policies).
• When you consent (e.g., social media integrations, shipping requests).
• With affiliates within our corporate group.
• For legal compliance, mergers, fraud prevention, or defending our rights.

We disclose the following categories of personal information:

 

We do not use or disclose sensitive personal information without consent or to infer characteristics about you.

User Generated Content

If you post reviews or public content on the Services, it becomes accessible to others. We cannot control how others use this information and are not responsible for its privacy or security.

Third-Party Websites and Links

Our Site may link to third-party platforms. We do not endorse or control these sites and are not responsible for their privacy practices. Review their policies before sharing information.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children. If a child has provided us with their information, contact us to request deletion.

As of the Effective Date, we do not knowingly "share" or "sell" (as defined by law) personal information of users under 16.

Security and Retention of Your Information

No security measures are flawless, and we cannot guarantee absolute security. We retain personal information as needed for legal, operational, or contractual purposes.

Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Portability (receive/transfer your data).
• Restrict processing or withdraw consent.
• Opt out of marketing emails (non-promotional emails may still be sent).
• Appeal denied requests.

To exercise these rights, contact us using the details below. We may verify your identity before processing requests.

Complaints

If you have concerns about our data practices, contact us. If unsatisfied, you may appeal or complain with your local data protection authority.

International Users

Your personal information may be transferred, stored, or processed outside your country. For transfers out of Europe, we rely on mechanisms like Standard Contractual Clauses or equivalent safeguards.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at dev@theherb.it or contact us at Talagattapura Village, Uttarahalli Hobli, Opp Kankapura Road, SY NO - 10/7, Bengaluru, KA, 560062, IN.